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F.A.Q
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Section A: Order & Shipping
1) How long does it take to process my order?
As soon as your payment is verified, we will process your order within 24 hours. The actual time needed is given by the "Availability" stated on the product page. For example, if the availability is 24-48 hours, it will take us that much time before shipping. We will try our best to ship your order as soon as possible.
2) How do I check my order status?
Shipped - you can now track your order with the tracking number provided
3) How long does it take for my order to arrive?
After your order is shipped (see (1) above), the courier company will deliver your order within 1-2 days. You can always trace your order with the tracking number provided on your order page. So the time needed is payment verification (0-1 days) + processing (based on "Availability" given) + shipping (1-2 days).
4) How do I get free shipping?
We offer free shipping for thousands of products on our site. On the product page, you shall see:
Save even more with our FREE SHIPPING! -- means free shipping nationwide.
FREE SHIPPING for West Malaysia! -- means west malaysia only.
Buy a free shipped item to entitle for FREE SHIPPING! -- buy another item with free shipping. Otherwise, normal shipping charges apply.
"Blank" -- means normal shipping charges apply.
5) Do you ship internationally to other countries than Malaysia?
Yes, but buyers need to pay for additional delivery charges according to the location. Also, no P.O. boxes are allowed. Bare in mind that every country have their own import restrictions and also import taxes which need to be paid by buyers.
6) My received order contains wrong/faulty items. What do I need to do?
While all efforts are made to ensure your order is processed properly, we apologise for any inconvenience if your received items are incorrect or not working. Please e-mail us your order # and the problem with the item. Our support will issue an RMA and arrange a pickup from you. We will process your order as soon as the we have received the item from you and identified the problem.
7) How easily can a warranty be claimed?
We carry a wide range of products and as such, the warranty terms vary accordingly. Some suppliers require you to contact them directly for any warranty claim, while others we will advise you the steps to take. Don't hesitate to email our support if you have any questions.
In case where you have to ship your order back to us, we will cover the shipping fees only if it is within 14 days upon delivery. After the period, the shipping fees may have to be borne by you.
Section B: Payment & Security
1) What are the payment methods accepted?
For the payment methods, we accepts:
Online banking - Maybank2u.com, CIMB Clicks
Direct deposit and email/sms us your deposit details:
Payable to: Saiful Bahri [E-mail: support@ideacipta.com | SMS number: +6(019) 222 8989]
CIMB (A/C No: 0506 0089 2355 06 )
Maybank (A/C No: 1050 1975 1614)
2) Do you accept cash on delivery (COD)?
We do accept COD. You need to place your order online first before we can process your order. We only accept COD around Giant Senawang, Dataran Senawang or any place that we think suitable (buyers need to confirm with us)
3) Do you accept any other currencies?
All the goods shown are denominated in Ringgit Malaysia (RM) and Gadget-Pro can only accept Ringgit Malaysia at this moment.
1) How long does it take to process my order?
As soon as your payment is verified, we will process your order within 24 hours. The actual time needed is given by the "Availability" stated on the product page. For example, if the availability is 24-48 hours, it will take us that much time before shipping. We will try our best to ship your order as soon as possible.
2) How do I check my order status?
Shipped - you can now track your order with the tracking number provided
3) How long does it take for my order to arrive?
After your order is shipped (see (1) above), the courier company will deliver your order within 1-2 days. You can always trace your order with the tracking number provided on your order page. So the time needed is payment verification (0-1 days) + processing (based on "Availability" given) + shipping (1-2 days).
4) How do I get free shipping?
We offer free shipping for thousands of products on our site. On the product page, you shall see:
Save even more with our FREE SHIPPING! -- means free shipping nationwide.
FREE SHIPPING for West Malaysia! -- means west malaysia only.
Buy a free shipped item to entitle for FREE SHIPPING! -- buy another item with free shipping. Otherwise, normal shipping charges apply.
"Blank" -- means normal shipping charges apply.
5) Do you ship internationally to other countries than Malaysia?
Yes, but buyers need to pay for additional delivery charges according to the location. Also, no P.O. boxes are allowed. Bare in mind that every country have their own import restrictions and also import taxes which need to be paid by buyers.
6) My received order contains wrong/faulty items. What do I need to do?
While all efforts are made to ensure your order is processed properly, we apologise for any inconvenience if your received items are incorrect or not working. Please e-mail us your order # and the problem with the item. Our support will issue an RMA and arrange a pickup from you. We will process your order as soon as the we have received the item from you and identified the problem.
7) How easily can a warranty be claimed?
We carry a wide range of products and as such, the warranty terms vary accordingly. Some suppliers require you to contact them directly for any warranty claim, while others we will advise you the steps to take. Don't hesitate to email our support if you have any questions.
In case where you have to ship your order back to us, we will cover the shipping fees only if it is within 14 days upon delivery. After the period, the shipping fees may have to be borne by you.
Section B: Payment & Security
1) What are the payment methods accepted?
For the payment methods, we accepts:
Online banking - Maybank2u.com, CIMB Clicks
Direct deposit and email/sms us your deposit details:
Payable to: Saiful Bahri [E-mail: support@ideacipta.com | SMS number: +6(019) 222 8989]
CIMB (A/C No: 0506 0089 2355 06 )
Maybank (A/C No: 1050 1975 1614)
2) Do you accept cash on delivery (COD)?
We do accept COD. You need to place your order online first before we can process your order. We only accept COD around Giant Senawang, Dataran Senawang or any place that we think suitable (buyers need to confirm with us)
3) Do you accept any other currencies?
All the goods shown are denominated in Ringgit Malaysia (RM) and Gadget-Pro can only accept Ringgit Malaysia at this moment.
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